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Privacy Policy

At VoidAI, we value your privacy and are committed to protecting your personal information.

Last updated: 2025/04/30 10:58 AM EST

1Introduction

This Privacy Policy explains how VoidAI ("we", "our", or "us") collects, uses, and protects your personal information when you use our AI platform and services. VoidAI is committed to ensuring that your privacy is protected. This policy applies to our website at voidai.app, our dashboard, and all related services.

2Information We Collect

We collect several types of information from and about users of our platform, including:

  • Personal Data: Email address and billing information necessary for account management and invoicing.
  • Account Credentials: Passwords are encrypted and not accessible by the VoidAI team.
  • API Usage Data: We collect information about your API usage, including request count, timestamps, and request types.
  • IP Addresses: We log IP addresses during registration attempts and API usage to detect and prevent potential malicious activities, spam accounts, and abuse.

3How We Use Your Information

Usage of Information

The information we collect is used for the following purposes:

  • Service Delivery: To provide you with access to our platform and APIs.
  • Billing: To charge you for premium features and manage your subscription.
  • Communication: To notify you about changes to our service, provide customer support, or send marketing materials if you've opted in.
  • Platform Improvement: To understand how users interact with our services and identify areas for enhancement.
  • Security: To detect, prevent, and address technical issues, spam, or malicious activities. This includes using IP address logs to identify and block potentially malicious users.
  • Usage Tracking: To monitor and analyze your usage of our platform, including API request counts, types, and patterns, to optimize the service and ensure fair usage according to your plan tier.

4Data Storage and Security

VoidAI takes data security seriously and implements appropriate measures:

  • All passwords are securely hashed and salted using industry-standard cryptographic functions
  • We use rate limiting and DDoS protection to safeguard our infrastructure
  • API keys are encrypted and stored securely
  • We use MongoDB for data storage with appropriate security controls
  • Access to our systems is strictly controlled and monitored
  • We implement regular security audits and updates

We retain your personal data for as long as necessary to provide you with our services. You can request deletion of your account and associated data at any time (see Your Rights and Choices).

5Cookies and Tracking Technologies

We use cookies and similar technologies for authentication, security, These include:

  • Essential cookies: Required for our site to function properly, including for authentication

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

6Third-Party Services

We work with the following third-party services that may process your data:

  • Payment processors: We use Stripe to handle payment transactions
  • AI service providers: We may route AI model requests through providers such as OpenAI, Google, Anthropic, and more.
  • Cloud infrastructure: Our services are hosted on secure cloud infrastructure
  • Communication services: We use email services for verification and updates.

Each of these third parties has their own privacy policies which govern how they process your data. We encourage you to review their privacy policies as well.

7Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and download a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Withdraw consent where applicable
  • Data portability (receive your data in a structured, machine-readable format)

To exercise these rights, please contact us at [email protected]. We will respond to your request within 1-3 business days.

8Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

9International Data Transfers

We operate globally and may transfer your personal information to servers or third parties located outside your country of residence. By using our services, you consent to the transfer of your data internationally. We take steps to ensure that your data receives an adequate level of protection regardless of where it is processed.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and, where appropriate, sending you a notification. We encourage you to periodically review this page to stay informed about our data practices.

11GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). This means:

  • We process data based on lawful grounds (contract performance, legitimate interests, consent, or legal obligation)
  • We implement appropriate technical and organizational measures to ensure data security
  • We notify relevant authorities and affected users of data breaches as required
  • We conduct data protection impact assessments where appropriate
  • We honor data subject rights as outlined in the "Your Rights and Choices" section

12CCPA Compliance

For California residents, the California Consumer Privacy Act (CCPA) provides specific rights:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information (note: VoidAI does not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us as described in the "Contact Information" section.

13Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We are committed to addressing your concerns and will respond promptly to any inquiries.